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Connect with us

Connect with Pennie 

Have a question?  Feeling a bit overwhelmed?  We’ve been there too – so we created multiple ways to get you help.

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We are ready to help and answer your questions!

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Chat With Us

Looking for a quick answer?  Check out our chat options.

Have a general question?  Send us a message.

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Local Help

Find a Pennie-certified professional near you.

Give us a call


If you are a customer and would like to speak with a Customer Service Representative, call us at 1-844-844-8040.

Brokers & Assisters

If you are a Pennie-Certified Broker or Assister you can call your dedicated line at 1-844-844-4440.  

January 19th – October 31st

Mon-Fri  |  8:00am – 6:00pm EST

Sat-Sun  |  closed

Call Center Holiday Closures:

  • New Year’s Day (Monday, January 1st)
  • Birthday of Martin Luther King, Jr. (Monday, January 15th)
  • Presidents’ Day (Monday, February 19th)
  • Memorial Day (Monday, May 27th)
  • Juneteenth National Independence Day (Wednesday, June 19th)
  • Independence Day (Thursday, July 4th)
  • Labor Day (Monday, September 4th)
  • Indigenous Peoples’ Day (Monday, October 9th)
  • Veterans Day (Friday, November 10th)
  • Thanksgiving Day (Thursday, November 23rd)
  • Christmas Eve (Saturday, December 23rd)
  • Christmas Day (Monday, December 25th)

TTY Support: Dial the 711 Telecommunications Relay Service to be connected to an interpreter who will then connect you with the Pennie Callcenter.

Message us

Please use this form for general inquires only. Do not send sensitive personal information, such as an account or social security number.

Frequently Asked Questions

What is Pennie?

Pennie is the official online marketplace made possible by the State of Pennsylvania and the top private insurance companies to provide affordable, high quality health insurance plans to Pennsylvanians. Pennie is the perfect mix of public and private entities collaborating to create a safe, trusted insurance marketplace.

Who can help me enroll?

We have several options to assist you in enrolling in a health insurance plan. If completing the enrollment process by yourself, our Pennie Customer Service team will be ready to help at any point. Once it’s time to shop, if you would like further assistance, you can choose between a Pennie Assister or a Pennie-certified Broker.

Where can I learn more about financial assistance and if I qualify?

Based on your income and household size, you may qualify for financial assistance that will lower your monthly premium or your out-of-pocket expenses. See our page on financial assistance.