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Connect with Pennie

Whether you’re shopping for health insurance for the first time or just looking around, Pennie can help you find the right plan for your healthcare needs.

When you have questions, we have answers. Let’s work together to get you the right coverage. 

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Give us a call

  • If you are a customer and would like to speak with one of Pennie’s friendly and knowledgeable Customer Service Representatives, you can contact the Pennie Call Center at 1-844-844-8040
  •  If you are a Pennie-Certified Broker or Assister and you need assistance you can contact the Pennie Call Center at 1-844-844-4440.  

Pennie Hours of Operation: 

Pennie Call Center Monday – Friday Saturday Sunday
During Open Enrollment 8:00am-7:00pm EST 8:00am-1:00pm EST Closed
Outside of Open Enrollment 8:00am-6:00pm EST Closed Closed
Holiday Closure Dates
New Years Day

Martin Luther King Day

President’s Day

Memorial Day

Independence Day

Labor Day

Columbus Day

Veterans Day

Thanksgiving Day

Christmas Eve – Early closure at 3pm EST

Christmas Day

  • TTY Support: Dial the 711 Telecommunications Relay Service to be connected to an interpreter who will then connect you with the Pennie Callcenter.

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Frequently asked questions

What is Pennie?

Pennie is Pennsylvania’s official destination for shopping for quality health insurance plans and accessing financial assistance, if eligible.  Think of it this way:  If health and dental insurance are the groceries, Pennie is the grocery store.

When can I shop for health insurance?

Open enrollment is from November 1st through January 15. During this time period, anyone living legally in Pennsylvania can apply for health insurance through Pennie. Individuals with qualifying life events can enroll at any time of the year.

Who can help me enroll?

We have several options to assist you in enrolling in a health insurance plan. If completing the enrollment process by yourself, our Pennie Customer Service team will be ready to help at any point. Once it’s time to shop, if you would like further assistance, you can choose between a Pennie Assister or a Pennie-certified Broker.

Where can I learn more about financial assistance and if I qualify?

Based on your income, you may qualify for financial assistance that will lower your monthly premium or your out of pocket expenses. See our page on financial assistance.


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