Have a question? Feeling a bit overwhelmed? We’ve been there too – so we have set up multiple ways of getting some help or guidance.
Pennie’s friendly and experienced Customer Service Representatives are ready to help you with your application or account questions.
Brokers offer free guidance and advice. Only a broker can make recommendations about which plan you should buy.
If you are a customer and would like to speak with one of Pennie’s friendly and experienced Customer Service Representatives, you can call us at 1-844-844-8040.
Brokers & Assisters
If you are a Pennie-Certified Broker or Assister and you need assistance you can contact the Pennie Call Center at 1-844-844-4440.
Now Through Nov 1st
Monday – Friday
8:00am – 6:00pm EST
Nov 1st - Jan 15th
Mon – Fri | 8:00am – 7:00pm EST
Sat | 8:00am – 1:00pm EST
TTY Support: Dial the 711 Telecommunications Relay Service to be connected to an interpreter who will then connect you with the Pennie Callcenter.
Holiday Closure Dates
New Years Day
Martin Luther King Day
Juneteenth Day (June 18th)
Christmas Eve – Early closure at 3pm EST
Please use this form for general inquires only. Do not send sensitive personal information, such as an account or social security number.
Frequently Asked Questions
- What is Pennie?
- How does the American Rescue Act change what I pay for health insurance?
- Who can help me enroll?
- Where can I learn more about financial assistance and if I qualify?
- What is open enrollment?
- More FAQ's
What is Pennie?
Pennie is Pennsylvania’s official destination for shopping for quality health insurance plans and accessing financial assistance, if eligible. Think of it this way: If health and dental insurance are the groceries, Pennie is the grocery store.
The recently passed American Rescue Plan Act includes updates that result in significant additional savings for Pennsylvanians shopping for coverage and those already enrolled through Pennie. Like all good things, it will take us a bit of time to implement. We are currently working on updating our system to show new and current customers what their new monthly payments will be. In the meantime, you can check out this savings calculator.
Who can help me enroll?
We have several options to assist you in enrolling in a health insurance plan. If completing the enrollment process by yourself, our Pennie Customer Service team will be ready to help at any point. Once it’s time to shop, if you would like further assistance, you can choose between a Pennie Assister or a Pennie-certified Broker.
Where can I learn more about financial assistance and if I qualify?
Based on your income and household size, you may qualify for financial assistance that will lower your monthly premium or your out-of-pocket expenses. See our page on financial assistance.
When can I shop for health insurance?
Due to the updates resulting from the passage of the American Rescue Act, you can shop for and enroll in health coverage through June 30th.
Pennie’s open enrollment is from November 1st through January 15. During this time period, anyone living legally in Pennsylvania can apply for health insurance through Pennie.
Individuals with qualifying life events can enroll at any time of the year.
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