Connect with Pennie
Have a question? Feeling a bit overwhelmed? We’ve been there too – so we created multiple ways to get you help.
Welcome to the Pennie Help Center
Find Answers. Meet Pros. Get Covered.
Chat With Us
Looking for a quick answer? Check out our chat options.
Have a general question? Send us a message.
Local Help
Find a Pennie-certified professional near you.
Customers
If you are a customer and would like to speak with a Customer Service Representative, call us at 1-844-844-8040.
Brokers & Assisters
If you are a Pennie-Certified Broker or Assister you can call your dedicated line at 1-844-844-4440.
November 1st – January 15th
Monday – Friday | 8:00am – 7:00pm EST
Saturday | 8:00am – 1:00pm EST
Sunday | closed
Special Extended Hours
Sunday, December 15 | 8:00am – 10:00pm EST
Wednesday, January 15 | 8:00am – 11:59pm EST
TTY Support: Dial the 711 Telecommunications Relay Service to be connected to an interpreter who will then connect you with the Pennie Callcenter.
Call Center Holiday Closures:
| New Year’s Day | January 1st, 2025 |
| Martin Luther King Jr. Day | January 20th, 2025 |
| Presidents Day | February 17th, 2025 |
| Memorial Day | May 26th, 2025 |
| Juneteenth | June 19th, 2025 |
| Independence Day | July 4th, 2025 |
| Labor Day | September 2nd, 2024 |
| Indigenous People’s Day | October 14th, 2024 |
| Veterans Day | November 11th, 2024 |
| Thanksgiving | November 28th, 2024 |
| Christmas Eve | December 24th, 2024 |
| Christmas Day | December 25th, 2024 |
Message us
Please use this form for general inquires only. Do not send sensitive personal information, such as an account or social security number.
Frequently Asked Questions
- What is Pennie?
- Who can help me enroll?
- Where can I learn more about financial assistance and if I qualify?
- More FAQs
What is Pennie?
Pennie is the official online marketplace made possible by the State of Pennsylvania and the top private insurance companies to provide affordable, high quality health insurance plans to Pennsylvanians. Pennie is the perfect mix of public and private entities collaborating to create a safe, trusted insurance marketplace.
Who can help me enroll?
We have several options to assist you in enrolling in a health insurance plan. If completing the enrollment process by yourself, our Pennie Customer Service team will be ready to help at any point. Once it’s time to shop, if you would like further assistance, you can choose between a Pennie Assister or a Pennie-certified Broker.
Where can I learn more about financial assistance and if I qualify?
Based on your income and household size, you may qualify for financial assistance that will lower your monthly premium or your out-of-pocket expenses. See our page on financial assistance.