Submitting Documents
Verifying Your Application Information
Pennie is required by law to verify the information on your application. Some information is verified automatically, but when it is not, Pennie will ask you for documentation.
Don’t Lose Your Savings or Coverage
If you don’t submit requested documents by the deadline, you can lose your financial savings or health insurance coverage.
Find details in:
Your Pennie account inbox
Your Pennie account dashboard
In a Pennie notice you got in the mail (if you choose to get Pennie notices mailed to you)
Watch our video to learn how to submit documents step by step.
Important Information
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To Submit Documents Online Step 1: Gather your documents. Your notice says what can be submitted. Click here to see the full list of documents we accept. Step 2: Log into your Pennie account Step 3: Click the “Verification & Documents” tab and check which Application Verifications have the red exclamation points, this tells you there is action needed. Step 4: Upload your documents. Once documents have been uploaded, hit “submit”. To submit documents by mail, our address is listed below.
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The most common types of documentation needed to verify is:
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Throughout the year Pennie checks if you are enrolled in Medicare, Medicaid, or CHIP (the Children’s Health Insurance Program). If you have other coverage, you cannot receive financial help through Pennie. You will need to update your Pennie application. You must submit documents within 30 days if you do not have other coverage.
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Click here for a list of accepted documents
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Frequently asked questions
I received a notice in the mail about submitting documents for my Pennie account. What are the ways I can do that?
There are two ways you can submit your documentation:
- Online – the fastest option is to upload documents online.
- Log in to your Pennie account
- Once you’re logged in, click the “My Applications” tab.
- Next, click the “Verification & Documents” tab and check which Application Verifications have the red exclamation points, this tells you there is action needed.
- Once documents have been uploaded, hit “submit”.
- Mail – You can mail a copy of the documents to the address below.
Pennie Customer Service, P.O. Box 2008, Birmingham, AL 35203
Write your name and Application ID (which can be found in your eligibility notice) on all your documents
You should keep the original documents for your records.
Include the notice’s cover sheet with the barcode when mailing your documentation.
There are a few instances where you can resolve your documentation verbally over the phone with a Customer Service Representative, examples include death or income documentation. To find out if you can verbally verify your documentation, call Pennie Customer Service at 1-844-844-8040.
Why do I need to submit additional documents?
Pennie is required by law to verify the information on your application when you apply. Some information is verified automatically, electronically. However, when your information cannot be confirmed we need you need to submit supporting documentation.
Failure to submit documents by the deadline can result in a loss of financial savings or coverage through Pennie.
This instance where Pennie cannot automatically verify a customer’s information can be referred as a Data Matching Inconsistency (DMI).
The most common information we need you to verify:
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- Household income
- Citizenship
- Lawful presence status
- Qualifying life events
How do I know if I need to submit documentation?
All Pennie customers receive an Eligibility Notice after they submit an application. This notice will let you know if you need to verify information on your application.
You can also view any documentation submission needs in your online Pennie account
What documents do I need to submit?
Click here for a complete list of documents that can help verify the information in your application.
NOTE: If you need additional assistance, please reach out to a Pennie Customer Service member at: 1-844-844-8040 or TTY: 711.
What will happen if I do not submit the documentation by the deadline?
The deadline to submit your documentation is located on your account dashboard and notice in your secure inbox. In most cases, you need to submit your documentation within 90 days.
Not submitting the correct documentation could result in you losing your financial savings or even your health coverage through Pennie.